Terms, privacy, and trust

The following Terms and Conditions govern all use of the Cleanify.io website and all of its subdomains.

"Terms and Conditions": Terms of Use, Anti-Spam Policy, Privacy Policy, Cookie Policy, and Data Processing Agreement published on www.cleanify.io.

"Cleanify": 50saas, Inc., a company registered in the United States and headquartered at 1395 Brickell Ave, Suite 800 – Miami, FL 33131, United States.

"Website": Cleanify.io and any of its subdomains.

"API": Application programming interface to connect Cleanify's services with other websites, servers or applications.

"Service" or "Services": all content, services, and products available at, or through the Website, including, but not limited to, verifying email addresses using Cleanify's website or API or receiving advice from any colleagues working at Cleanify.

"User": an individual or company that creates an account on Cleanify's Website.

The Service and Website are operated by Cleanify. The primary Service Cleanify provides is email verification.

1. Eligibility

• You must be at least 18 years of age to use Cleanify's Services.
• You must provide true and complete contact information in your account and billing details.
• You must agree to our Terms and Conditions and abide by them.
• You must not use our services for verifying purchased/rented email lists, or email lists collected from the internet.
• You must not use our services for verifying made up/scraped email addresses.
• You must not use any other email verification service.
• You must not create multiple user accounts.

By using our Services, you warrant that you meet the above eligibility requirements. Cleanify reserves the right to suspend or delete accounts of any users for any reason disclosed or undisclosed, and to change these eligibility requirements at any time.

2. Security, Accounts, and Passwords

If you create an online account on the Website, you are responsible for maintaining the security of your account and the API key assigned to you. It is up to you as the account owner to keep your password and API key confidential. You are fully responsible for all activities that occur under the account and API key, and any other actions taken in connection with your account, or the use of the Website or API by that account or API key.

You will contact Cleanify immediately if you suspect a breach of security regarding your account.

3. Payments and Credits

For email verification, you can pay with credits purchased on the Website. Payments for bulk or monthly credits must be made upfront and they are not refundable. 1 email verification requires 1 credit.

Bulk Credits: You may purchase any number of bulk credits at any time. Bulk credits never expire. You can pay for bulk credits by card or PayPal account.

4. Refunds and Disputes

Cleanify offers a free account with 100 free credits available to try our email verification tool. We encourage our customers to use these free credits to try our system before purchasing bulk or monthly credits. By using Cleanify's Services you agree that payments made on the Website are not refundable under any circumstances with the exception of special circumstances.

99%+ Email Delivery Rate, Guaranteed

The "99%+ Email Delivery Rate Guaranteed" guide is available for all of our users who had purchased any bulk credits.

If you follow our email deliverability advices and use Cleanify's online email verification service to verify email addresses, you can achieve 99%+ email delivery rate. If you have followed all steps and advice in the document and still had higher than 1% bounce rate, one of Cleanify's support team will investigate your bounce rate, and if any improvement areas found, will advise how to further improve your email delivery rate.

Cleanify provides this investigation for free as your guarantee. During investigation Cleanify's colleagues might ask you to export and forward bounce reports, send test emails or the exact copy of last used email campaign to any test email addresses, or might need to login into your email sending software. You are expected to fully cooperate during this investigation.

If Cleanify's team find any hard bounces during the investigation, this will be further investigated by developers and the information will be used to further improve Cleanify's email verification application.

You explicitly agree that you use Cleanify's services and follow Cleanify's team advice at your own risk. Under no circumstances is Cleanify, nor its owners, employees, contractors liable or responsible for your email delivery rate. You are not eligible for a refund under 99%+ email delivery rate guarantee.

5. General Rules

You are only allowed to have one Cleanify account. If Cleanify is under the impression that you have created multiple accounts, we reserve the right to suspend any or all of them.

Cleanify will verify the email addresses as you provide them. Cleanify will not make any alterations or modifications to your data.

Cleanify's email verification service may be used for opt-in subscribers only.

The failure of Cleanify to enforce any provision of these Terms and Conditions shall not constitute or be construed as a waiver of such provision or of the right to enforce it at a later time.

6. Disclaimer of Warranties

The Service is provided "as is" and "as available". Neither Cleanify, nor its owners, employees, contractors, suppliers, and licensors, make any warranty that the Service will meet your requirements, be error-free, accurate, reliable, compatible, timely or fast enough or that access thereto will be continuous and uninterrupted.

You understand that you utilize the API, or otherwise obtain content or services through, this website and API at your own discretion and risk.

Cleanify does not warrant that the information on the website or the information or advice provided by Cleanify's colleagues is complete, accurate, non-misleading or true.

In the event Cleanify is unable to verify an email address, Cleanify will return the result: "unknown". Credits deducted for unknown emails are automatically returned to the user's account for later use. The number or the level of unknown results does not qualify for a refund of payment under any circumstances.

7. Limitation of Liability

You agree to accept full responsibility for any loss resulting from the use of Cleanify's website, services, tools, downloads, pieces of advice or any other use of the Services. You agree to use the Services and follow pieces of advice at your own risk. Cleanify does not take responsibility for any delays, downtime, errors, inconsistent or inaccurate results.

In no event will Cleanify, nor its owners, employees, contractors, suppliers and licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed US$100.00.

8. Termination

Cleanify has the right to, at Cleanify's sole discretion:

• refuse to verify any emails that, in Cleanify's opinion, violates the Terms and Conditions or is in any way harmful or objectionable, or
• terminate or deny access to and use of the Service and API to any individual or entity for any reason, or
• terminate any or all of its Services without notice. In case Service is terminated, user accounts are not eligible for any refund for any unused bulk or monthly credits.

Any account that has an outstanding amount to pay to Cleanify may be suspended 30 days after the amount was due by.

If your account is suspended, creating another account will automatically resulting suspension whether or not you have made a payment on any of the accounts. Any account which shows no activity for more than 12 months may be considered inactive. If an account is considered inactive, the account may be deleted and all data associated with that account may be permanently erased.

Any account that has been suspended or deleted may lose all unused bulk or monthly credits. If your account is suspended or deleted, or if the Service is terminated you will not be eligible for a refund for any payments made in the past, regardless of the number of bulk or monthly credits left on your account.

9. Changes

Cleanify reserves the right, at its sole discretion, to modify or replace any part of its Terms and Conditions. It is your responsibility to review Cleanify's Terms and Conditions periodically for changes. Any changes made to Cleanify's Terms of Use, Anti-Spam Policy, Privacy Policy, Cookie Policy, and Data Processing Agreement go into effect immediately and your continued use of or access to the Service and API following the posting of any changes to this Terms and Conditions constitutes acceptance of those changes.

Cleanify reserves the right to change, suspend or remove (temporarily or permanently) its website, or to terminate its Services without notice, and you confirm that Cleanify, nor its owners shall not be liable to you for any such change or removal, and you also confirm that you are not eligible for refund under any circumstances for any payments made in the past, regardless of the number of bulk or monthly credits left on your account.

10. Jurisdiction

The Terms and Conditions shall be governed by and construed in accordance with the law of the State of Delaware, United States. This Agreement, including the policies included in our Terms of Use, Anti-Spam Policy, Privacy Policy, Cookie Policy, and Data Processing Agreement constitutes the entire agreement between Cleanify and which you, the user have agreed to concern the subject matter herein and pertaining to services as outlined on the website Cleanify.io.

This Privacy Policy is an extension to Cleanify's Terms of Use and is Part of Cleanify's Terms and Conditions.

1. Introduction

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

In this policy, "we", "us" and "our" refer to 50saas, Inc.

2. How we use your personal data

In this section we have set out:

• the general categories of personal data that we may process;
• the purposes for which we may process personal data; and
• the legal bases of the processing.

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analyzing the use of the website and services, and to avoid users misusing our services. The legal basis for this processing is your consent and our legitimate interests, namely monitoring and improving our website and services.

We may process your account data ("account data"). The account data may include, but not limited to your name and email address, billing details, phone number. This account data is provided by you upon registration and can be updated anytime in your account. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is your consent upon registration and our legitimate interests, namely the proper administration of our website and business.

We may process information contained in any inquiry you submit to us regarding our services ("inquiry data"). The inquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is your consent.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your consent.

We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company, and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

We may disclose your contact data to our suppliers or subcontractors identified at helpscout.com and mailgun.com insofar as reasonably necessary for contacting you.

Financial transactions relating to our website and services are or may be handled by our payment services providers, Stripe and PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at stripe.com/gb/privacy and paypal.com/us/webapps/mpp/ua/privacy-full.

In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. International transfers of your personal data

Your personal data may not be transferred to countries outside the European Economic Area (EEA), with the exception of sharing your data with the services listed in "Providing your personal data to others" section and Cleanify's own secure and private servers around the globe.

5. Retaining and deleting personal data

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

Contact and billing details will be retained for a minimum period of 1 year following creating your account, and for a maximum period of 1 year following closing your account.

6. Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy by email or through the private messaging system on our website.

7. Your rights

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

• the right to access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability;
• the right to complain to a supervisory authority; and
• the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances, you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

In some circumstances, you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:

• consent; or
• that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by contacting our support.

8. Contact us

Contact Support

50saas, Inc., a company registered in the Delaware State, United States.

This agreement is between the Data Processor (Cleanify) and the Data Controller — the person or company that controls the personal data processed using Cleanify's Services.

Data Processor or Cleanify: 50saas, Inc., a company registered in Delaware, United States.

Data Controller: a person or company that controls the personal data processed using Cleanify's Services.

1. Definitions

Website: Cleanify.io and any of its subdomains.

Service or Services: all content, services and products available at, or through the Website, including, but not limited to, verifying email addresses using Cleanify's Website or API.

API: Automated application programming interface to connect Cleanify's Services with other websites, servers or applications.

Personal Data: any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

Data Subject: an individual to whom Personal Data relates.

Data Processing: processing of data on behalf of the Data Controller.

GDPR: General Data Protection Regulation (EU) 2016/679.

2. Nature, purpose and subject of Data Processing

The purpose of processing is to identify whether an email address exists. This verification happens in an online, fully automated system. The subject matter of the contract is email verification.

3. Type of Personal Data

For the purpose of verifying an email address Cleanify requires the email address only, it is a contact data.

4. Categories of Data Subject

Data Subjects may fall into any of the following categories: customers, potential customers, subscribers, employees, suppliers, agents, contact persons, or any other categories.

5. General

It is agreed that by signing this Data Protection Agreement any previous Data Protection Agreements between the Data Controller and Data Processor are terminated with immediate effect. Nothing within this contract relieves the Data Processor nor the Data Controller of its own direct responsibilities and liabilities under the GDPR.

The Data Processor processes a large amount of Personal Data, therefore it has appointed data protection officer: Mr. Bernardo Rocha (contact DPO: hello@cleanify.co).

The Data Processor provides the Data Controller with whatever information it needs to ensure they both meet the obligations under GDPR. The Data Controller is responsible for maintaining Data Subjects' rights. The Data Processor assists the Data Controller allowing Data Subjects to exercise their rights.

The Data Processor ensures that people accessing the Personal Data are subject to a duty of confidence. The Data Processor may not use sub-processors without the prior written authorisation of the Data Controller.

The Data Processor will keep all Personal Data confidential and not disclose such data to third parties unless it has been authorised by the Data Controller or is required by law.

6. Lawful Basis

The Data Controller must have a lawful basis before beginning processing and should document it. The Data Processor reserves the right to ask the Data Controller for their documented lawful basis for processing. If requested the Data Controller must present their documented lawful basis for processing immediately but not later than 7 days.

7. Duration of Processing

Real time Data Processing through real time API takes no longer than 1 minute. Data uploaded in files — whether uploaded manually or using bulk API — may be processed as soon as possible after the verification initiated by the Data Controller but cannot take longer than 7 days. In terms of this agreement the Data Controller may initiate Data Processing as long as Cleanify provides its Services.

8. Cross Border Transfer of Personal Data

The Data Processor stores Personal Data on its servers in the European Union.

9. Security of Processing

The Data Processor takes appropriate measures to ensure the security of Data Processing. The Data Processor provides SSL protection on all its Website. The Data Processor does not store Personal Data processed through single API calls. Servers that process or store raw data are accessible through the Data Processor's own virtual private network only. The Data Processor stores result files in an encrypted format.

The data is processed automatically on the Data Processor's servers, without human interaction. If the Data Controller requests, or in certain cases when Data Processor wishes to review user activities, the Data Processor's colleagues have the right to review files uploaded and result files provided on the Data Processor's Website. In case the Data Processor need to investigate a complaint, the Data Processor might process or re-process data through its system. The Data Processor makes sure the colleagues are vetted and trained before allowing them to complete any review. This review happens in a safe environment, all files are deleted after review.

From time to time the Data Processor might use contractors to develop its Services. These contractors must specifically agree not to use data other than specifically requested by the Data Processor. All employees and contractors of the Data Processor accessing Personal Data are required to sign a non-disclosure agreement. The Data Processor completes data protection impact assessments at least once a year and takes necessary actions to improve data security if any improvement areas are found.

10. Deletion of Personal Data

The Data Processor stores original and results files for up to 2 months only, after this period all files are automatically and permanently deleted.

Data Controller may delete their files at any time.

Personal Data processed using real time API are not stored at all by the Data Processor.

11. Personal Data Breach

The Data Processor will notify the Data Controller about any Personal Data breaches — including but not limited to accidental or unlawful access or disclosure — within 72 hours of becoming aware of the breach.

12. Indemnity

The Data Processor shall not be liable for any of the Data Controller's claims, damages, losses, expenses, costs or other liability in the event of Personal Data breach or loss under any circumstances.

13. Supervisory authorities

The Data Processor agrees to coordinate with supervisory authorities.

14. Instructions and Logs

The Data Controller must instruct the Data Processor to process Personal Data. The Data Processor will process as and when the Data Controller instructs. The Data Processor provides a fully automated system where the Data Controller can initiate Data Processing.

When the Data Controller manually uploads Personal Data in a file for verification, the Data Controller must click on a button to start/initiate verification.

Files containing Personal Data uploaded using bulk API will be started automatically.

Personal Data processed using real time API is processed automatically.

The Data Processor keeps logs of all activities. Such as but not limited to file upload, results download, number of successful API calls.

15. Termination

Either party may terminate this agreement by giving each other 1 weeks notice in writing. If both parties agree to a new Data Protection Agreement, it is effective immediately after signature.

16. Governing Law

This agreement and any dispute or claim arising out of or in connection with it shall be governed by the law of the State of Florida, United States.

17. Contact us

Contact Support

50saas Inc., a company registered in Delaware, United States.

This Cookies Policy is an extension to Cleanify's Terms of Use and is Part of Cleanify's Terms and Conditions.

1. Introduction

Our website uses cookies.

Insofar as those cookies are not strictly necessary for the provision of Cleanify's Services, we will ask you to consent to our use of cookies when you first visit our website.

2. About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3. Cookies that we use

We use cookies for the following purposes:

• Authentication — we use cookies to identify you when you visit our website and as you navigate our website.
• Status — we use cookies to help us to determine if you are logged into our website.
• Shopping cart — we use cookies to maintain the state of your shopping cart as you navigate our website.
• Personalisation — we use cookies to store information about your preferences and to personalize our website for you.
• Security — we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
• Advertising — we use cookies to help us to display advertisements that will be relevant to you.
• Analysis — we use cookies to help us to analyse the use and performance of our website and services.
• Cookie consent — we use cookies to store your preferences in relation to the use of cookies more generally.

4. Cookies used by our service providers

Our service providers, which include but may not be limited to the ones listed below, use cookies and those cookies may be stored on your computer when you visit our website:

We use Google Analytics to analyse the use of our website, and to track our visitors and specifically target advertisements for them. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at google.com/policies/privacy.

We use Facebook to track our visitors and specifically target advertisements for them. Facebook gathers information about website use by means of cookies. You can view the privacy policy of this service provider at facebook.com/about/privacy/update.

We use Stripe to process card payments and to store card details. Stripe gathers information about website use by means of cookies and JavaScript. You can view the privacy policy of this service provider at stripe.com/gb/privacy.

5. Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

• Chrome
• Firefox
• Opera
• Safari
• Edge

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

6. Contact us

Contact Support

50saas, Inc., a company registered in Delaware, United States.